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	GCIC : Support : FAQs
	Support Technical FAQs Knowledge Base Contact Support Technical FAQs We collected the most commonly asked technical questions from users of our products, and have documented solutions for you with detailed answers. COMMON QUESTIONS Q. What if GCIS or GCIS Junior won't let me log in? Q. What if I forget my username and password? Q. I am using the GCIS Junior web address; why am I still getting the GCIS version? Q. What are the computer and browser requirements of GCIS or GCIS Junior? Q. How do I check my browser version? Q. How do I enable cookies? Q. How do I enable JavaScript? Q. How do I enable pop-up windows? Q. Where can I download the latest web browsers? Q. How do I clear my browser cache? Q. How do I create a desktop shortcut to GCIS or GCIS Junior ? Q. What is the GCIS Privacy Policy? Q. What if GCIS or GCIS Junior won't let me log in? Answer: If you keep seeing the "Login incorrect. Please try again" message after entering your user name and password, check that the user name and password have been entered correctly. Try re-entering, and watch for the correct case (the site is case sensitive - make sure Caps Lock isn't turned on). Answer: If you see the "Your account has expired" message after entering your user name and password, you are using an out-of-date login. Get the current login information from your counselor, teacher, or whomever is helping you use GCIS. Answer: If the user name and password fields clear after you enter your info, instead of taking you to the GCIS front page, it may be that the privacy setting of your Internet browser isn't allowing cookies. Q. What if I forget my username and password? Answer: If you entered your e-mail address when you created your account you can have your password e-mailed to that address or you can contact your GCIS or GCIS Junior Administrator. Q. I am using the GCIS Junior web address, why am I still getting the GCIS version? Answer: If you are a middle school or GCIS Junior site and you are still seeing the high school home page, have your site administrator let us know and we can update our databases. You can contact us by using the Help link from the login or home page. Q. What are the computer and browser requirements for GCIS or GCIS Junior? Answer: Cookies Enabled JavaScript Enabled Windows - Firefox 3.0+ or Internet Explorer 7.0 SP1+ Mac - Firefox 3.0+ or Safari 4.0+ Q. How do I check my browser version? Answer: Internet Explorer start Internet Explorer from the "Help" menu, choose "About Internet Explorer" note the version number If less than the recommended browser version, go to the Microsoft web site to upgrade: http://www.microsoft.com/downloads/ Firefox start Firefox from the "Help" menu ("Firefox" menu on the Mac), choose "About Mozilla Firefox" note the version number If less than the recommended browser version, go to the Firefox web site to upgrade: http://en-us.www.mozilla.com/en-US/firefox/ Safari start Safari from the "Safari" menu, choose "About Safari" note the version number If less than the recommended browser version, go to the Safari web site to upgrade: http://www.apple.com/safari/ Q. How do I enable cookies? (Note: GCIS uses a temporary or session cookie to identify a user's session information. The cookie is deleted from your computer when you close your browser.) Answer: Internet Explorer start Internet Explorer from the "Tools" menu, choose "Internet Options" click the "Privacy" tab click the "Default" button or move the slider to "Medium" click "OK" to apply the changes Firefox start Firefox choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac) click the "Privacy" tab icon check "Accept cookies from sites" click "OK" to apply the changes (close the window on the Mac) Safari start Safari from the "Safari" menu, choose "Preferences..." click the "Security" tab icon next to "Accept Cookies", choose "Only from sites you navigate to" (or "Always") close the preferences window to apply the changes Note: Instructions may vary with different browsers and operating systems. If you cannot locate the cookie settings, check the Help file of the browser you are using. Q. How do I enable JavaScript? Answer: Internet Explorer start Internet Explorer from the "Tools" menu, choose "Internet Options" click the "Security" tab make sure the "Internet" zone icon is selected click the "Custom Level" button and scroll down to "Scripting" under "Active scripting", click "Enable" click "OK" twice to apply the changes Firefox start Firefox choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac) click the "Content" tab icon check "Enable JavaScript" click "OK" to apply the changes (close the window on the Mac) Safari start Safari from the "Safari" menu, choose "Preferences..." click the "Security" tab icon next to "Web Content", click "Enable JavaScript" close the preferences window to apply the changes Note: Instructions may vary with different browsers and operating systems. If you cannot locate the JavaScript settings, check the help file of the browser you are using. Q. How do I enable pop-up windows? Note: GCIS uses pop-up windows to display various reports and information in GCIS and the Administration Tools. Answer: Internet Explorer start Internet Explorer from the "Tools" menu, choose "Internet Options" click the "Privacy" tab uncheck the box "Prevent most pop-up windows from appearing" click "OK" to apply the changes Firefox start Firefox choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac) click the "Content" tab icon uncheck "Block pop-up windows" click "OK" to apply the changes (close the window on the Mac) Safari start Safari from the "Safari" menu, uncheck the "Block Pop-Up Windows" item Google Toolbar If you use Google Toolbar, please see http://www.google.com/support/toolbar/bin/answer.py?hl=en-uk&answer=9171 for more information. Note: Instructions may vary with different browsers and operating systems. If you cannot locate the pop-up settings, check the help file of the browser you are using. Q. Where can I download the latest web browsers? Answer: GCIS runs optimally with the latest browsers. Please download for best efficiency: Internet Explorer: http://www.microsoft.com/downloads/ Firefox: http://en-us.www.mozilla.com/en-US/firefox/ Safari: http://www.apple.com/safari/ Q. How do I clear my browser cache? Note: The browser cache is used to keep local copies of previously accessed documents. It reduces the time you need to be connected to the Internet. When a problem occurs, it is a good idea to clear your cache. Answer: Internet Explorer start Internet Explorer from the "Tools" menu, choose "Internet Options" click the "General" tab click the "Delete Files" button in the "Temporary Internet files" section click "OK" on the popup box that appears click "OK" when finished Firefox start Firefox choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac) click the "Advanced" tab icon, then the "Network" tab under "Cache", click the "Clear Now" button click "OK" when finished (close the window on the Mac) Safari start Safari from the "Safari" menu, choose "Empty Cache" click on the "Empty" button Note: Instructions may vary with different browsers and operating systems. If you cannot locate the cache settings, check the Help file of the browser you are using. Q. How do I create a desktop shortcut to GCIS or GCIS Junior? Answer: After you log in to GCIS, right-click on an empty space on the front page (not on any pictures or words) and click on "Create Shortcut" from the menu that appears. You'll see a message, "A shortcut to the current page will be placed on your desktop", click "OK". Q. What is the GCIS Privacy Policy? Answer: You can read the GCIS Privacy Policy.
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