Technical FAQs
We collected the most
commonly asked technical questions from users of our products, and have
documented solutions for you with detailed answers.
COMMON
QUESTIONS
Q. What if GCIS or GCIS Junior won't let me log in?
Q. What if I forget my username and password?
Q. I am using the GCIS Junior web address;
why am I still getting the GCIS version?
Q. What
are the computer and browser requirements of GCIS
or GCIS Junior?
Q. How do I check my browser version?
Q.
How do I enable cookies?
Q.
How do I enable JavaScript?
Q. How do I
enable pop-up windows?
Q.
Where can I download the latest web browsers?
Q. How
do I clear my browser cache?
Q. How do I create a desktop shortcut to GCIS
or GCIS Junior?
Q. What is
the GCIS Privacy Policy?
Q. What if GCIS or GCIS Junior won't let me
log in?
Answer:
If you keep seeing the "Login incorrect. Please try again" message after
entering your user name and password, check that the user name and password have
been entered correctly. Try re-entering, and watch for the correct case (the
site is case sensitive - make sure Caps Lock isn't turned on).
Answer:
If you see the "Your account has expired" message after entering your user name
and password, you are using an out-of-date login. Get the current login
information from your counselor, teacher, or whomever is helping you use GCIS.
Answer:
If the user name and password fields clear after you enter your info, instead of
taking you to the GCIS front page, it may be that the privacy setting of your
Internet browser isn't allowing cookies.
Q.
What if I forget my username and password?
Answer:
If you entered your e-mail address when you created your account you can have
your password e-mailed to that address or you can contact your GCIS or GCIS Junior Administrator.
Q.
I am using the GCIS Junior web address, why am I still
getting the GCIS version?
Answer:
If you are a middle school or GCIS Junior site and you are still seeing the high
school home page, have your site administrator let us know and we can update our
databases. You can contact us by using the Help link from the login or home
page.
Q.
What are the computer and browser requirements for GCIS or GCIS
Junior?
Answer:
- Cookies Enabled
- JavaScript Enabled
- Windows - Firefox 3.0+ or
Internet Explorer 7.0 SP1+
- Mac - Firefox 3.0+ or Safari
4.0+
Q. How do I check my browser version?
Answer:
Internet Explorer
- start Internet Explorer
- from the "Help" menu, choose
"About Internet Explorer"
- note the version number
If less than the recommended
browser version, go to the Microsoft web site to upgrade:
http://www.microsoft.com/downloads/
Firefox
- start Firefox
- from the "Help" menu
("Firefox" menu on the Mac), choose "About Mozilla Firefox"
- note the version number
If less than the recommended
browser version, go to the Firefox web site to upgrade:
http://en-us.www.mozilla.com/en-US/firefox/
Safari
- start Safari
- from the "Safari" menu,
choose "About Safari"
- note the version number
If less than the recommended
browser version, go to the Safari web site to upgrade:
http://www.apple.com/safari/
Q.
How do I enable cookies?
(Note: GCIS uses a
temporary or session cookie to identify a user's session information. The cookie
is deleted from your computer when you close your browser.)
Answer:
Internet Explorer
- start Internet Explorer
- from the "Tools" menu, choose
"Internet Options"
- click the "Privacy" tab
- click the "Default" button or
move the slider to "Medium"
- click "OK" to apply the
changes
Firefox
- start Firefox
- choose "Options" from the
"Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
- click the "Privacy" tab icon
- check "Accept cookies from
sites"
- click "OK" to apply the
changes (close the window on the Mac)
Safari
- start Safari
- from the "Safari" menu,
choose "Preferences..."
- click the "Security" tab icon
- next to "Accept Cookies",
choose "Only from sites you navigate to" (or "Always")
- close the preferences window
to apply the changes
Note: Instructions may vary
with different browsers and operating systems. If you cannot locate the cookie
settings, check the Help file of the browser you are using.
Q.
How do I enable JavaScript?
Answer:
Internet Explorer
- start Internet Explorer
- from the "Tools" menu, choose
"Internet Options"
- click the "Security" tab
- make sure the "Internet" zone
icon is selected
- click the "Custom Level"
button and scroll down to "Scripting"
- under "Active scripting",
click "Enable"
- click "OK" twice to apply the
changes
Firefox
- start Firefox
- choose "Options" from the
"Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
- click the "Content" tab icon
- check "Enable JavaScript"
- click "OK" to apply the
changes (close the window on the Mac)
Safari
- start Safari
- from the "Safari" menu,
choose "Preferences..."
- click the "Security" tab icon
- next to "Web Content", click
"Enable JavaScript"
- close the preferences window
to apply the changes
Note: Instructions may vary
with different browsers and operating systems. If you cannot locate the
JavaScript settings, check the help file of the browser you are using.
Q.
How do I enable pop-up windows?
Note: GCIS uses pop-up
windows to display various reports and information in GCIS and the
Administration Tools.
Answer:
Internet Explorer
- start Internet Explorer
- from the "Tools" menu, choose
"Internet Options"
- click the "Privacy" tab
- uncheck the box "Prevent most
pop-up windows from appearing"
- click "OK" to apply the
changes
Firefox
- start Firefox
- choose "Options" from the
"Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
- click the "Content" tab icon
- uncheck "Block pop-up
windows"
- click "OK" to apply the
changes (close the window on the Mac)
Safari
- start Safari
- from the "Safari" menu,
uncheck the "Block Pop-Up Windows" item
Google Toolbar
If you use Google Toolbar, please see
http://www.google.com/support/toolbar/bin/answer.py?hl=en-uk&answer=9171 for
more information.
Note: Instructions may vary
with different browsers and operating systems. If you cannot locate the pop-up
settings, check the help file of the browser you are using.
Q.
Where can I download the latest web browsers?
Answer:
GCIS runs optimally with the latest browsers. Please download for best
efficiency:
Internet Explorer:
http://www.microsoft.com/downloads/
Firefox:
http://en-us.www.mozilla.com/en-US/firefox/
Safari:
http://www.apple.com/safari/
Q.
How do I clear my browser cache?
Note: The browser cache
is used to keep local copies of previously accessed documents. It reduces the
time you need to be connected to the Internet. When a problem occurs, it is a
good idea to clear your cache.
Answer:
Internet Explorer
- start Internet Explorer
- from the "Tools" menu, choose
"Internet Options"
- click the "General" tab
- click the "Delete Files"
button in the "Temporary Internet files" section
- click "OK" on the popup box
that appears
- click "OK" when finished
Firefox
- start Firefox
- choose "Options" from the
"Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
- click the "Advanced" tab
icon, then the "Network" tab
- under "Cache", click the
"Clear Now" button
- click "OK" when finished
(close the window on the Mac)
Safari
- start Safari
- from the "Safari" menu,
choose "Empty Cache"
- click on the "Empty" button
Note: Instructions may vary
with different browsers and operating systems. If you cannot locate the cache
settings, check the Help file of the browser you are using.
Q. How do I create a desktop shortcut to
GCIS or GCIS Junior?
Answer:
After you log in to GCIS, right-click on an empty space on the front page (not
on any pictures or words) and click on "Create Shortcut" from the menu that
appears. You'll see a message, "A shortcut to the current page will be placed on
your desktop", click "OK".
Q.
What is the GCIS Privacy Policy?
Answer:
You can read the GCIS Privacy Policy.