Technical Support

We collected the most commonly asked technical questions from users of our products, and have documented solutions for you with detailed answers.

COMMON QUESTIONS

Q. What if GCIS won' t let me log in?

Q. What is the web address for the Portfolio Administration Site?

Q. What are the computer and browser requirements of GCIS?

Q. How do I check my browser verison?

Q. How do I enable cookies?

Q. How do I enable JavaScript?

Q. How do I enable pop-up windows?

Q. Where can I download the latest Web browsers?

Q. How do I clear my browser cache?

Q. How do I create a desktop shortcut to GCIS?

Q. What if clicking on a hyperlink does not do anything?

Q. What if the streaming occupational videos do not run?

Q. What if GCIS won't let me log in?

Answer:
If you keep seeing the "Login incorrect. Please try again" message after entering your user name and password, check that the user name and password have been entered correctly. Try re-entering, and watch for the correct case (the site is case sensitive - make sure Caps Lock isn't turned on).

Answer:
If you see the " Your account has expired " message after entering your user name and password, you are using an out-of-date login. Get the current login information from your counselor, teacher, or whomever is helping you use GCIS.

Answer:
If the user name and password fields clear after you enter your info, instead of taking you to the GCIS front page, it may be that the privacy setting of your Internet browser isn't allowing cookies.

Q. What is the web address for the Portfolio Administration Site?

Answer:
http://www.gcic.peachnet.edu/admin

This site is only for Site or Portfolio Administrators, you will need your Administration username and password for access. This is not the same password that you use to access GCIS.

Q. What are the computer and browser requirements for GCIS?

Answer:

Cookies Enabled
JavaScript Enabled
Windows – Firefox 1.5+ or Internet Explorer 6.0 SP1+
Mac – Firefox 1.5+ or Safari 1.3+

Q. How do I check my browser version?

Answer:
Internet Explorer

start Internet Explorer
from the "Help" menu (Apple or "Explorer" menu on the Mac), choose "About Internet Explorer"
note the version number

If less than the recommended browser version, go to the Microsoft web site to upgrade: http://www.microsoft.com/downloads/

Mozilla

start Mozilla
from the "Help" menu ("Mozilla" menu on the Mac), choose "About Mozilla"
note the version number

If less than the recommended browser version, go to the Mozilla web site to upgrade: http://www.mozilla.org/releases/

Safari

start Safari
from the "Safari" menu, choose "About Safari"
note the version number

If less than the recommended browser version, go to the Safari web site to upgrade: http://www.apple.com/safari/

Q. How do I enable cookies?

(Note: GCIS uses a temporary or session cookie to identify a user's session information. The cookie is deleted from your computer when you close your browser.)

Answer:
Internet Explorer 6 - Windows

start Internet Explorer
from the "Tools" menu, choose "Internet Options"
click the "Privacy" tab
click the "Default" button or move the slider to "Medium"
click "OK" to apply the changes

Internet Explorer 5 - Mac OS

start Internet Explorer
from the "Edit" menu ("Explorer" menu in OS X), choose "Preferences..."
click open the triangle next to "Receiving Files", then click "Cookies"
in the drop down menu next to "When receiving cookies:", choose "Never ask" (or one of the "Ask" options)
click "OK" to apply the changes

Mozilla

start Mozilla
from the "Edit" menu ("Mozilla" menu in Mac OS X), choose "Preferences"
click the + sign or click open the triangle next to "Privacy & Security", then click "Cookies"
on the right-hand side of the window, click "Enable cookies for the originating web site only" (or one of the other "Enable" options)
click "OK" to apply the changes

Safari

start Safari
from the "Safari" menu, choose "Preferences..."
click "Security"
next to "Accept Cookies:", choose "Only from sites you navigate to" (or "Always")
close the preferences window to apply the changes

Note : Instructions may vary with different browsers and operating systems. If you cannot locate the cookie settings, check the help file of the browser you are using.

Q. How do I enable JavaScript?

Answer:
Internet Explorer 6 - Windows

start Internet Explorer
from the "Tools" menu, choose "Internet Options"
click the "Security" tab
make sure the "Internet" zone icon is selected
click the "Custom Level" button and scroll down to "Scripting"
under "Active scripting", click "Enable"
click "OK" twice to apply the changes

Internet Explorer 5 - Mac OS

start Internet Explorer
from the "Edit" menu ("Explorer" menu in OS X), choose "Preferences..."
click open the triangle next to "Web Browser", then click "Web Content"
on the right-hand side of the window under "Active Content", click "Enable scripting"
click "OK" to apply the changes

Mozilla

start Mozilla
from the "Edit" menu ("Mozilla" menu in Mac OS X), choose "Preferences"
click the + sign or click open the triangle next to "Advanced", then click "Scripts & Plugins"
on the right-hand side of the window under "Enable JavaScript for", click "Navigator" and make sure the boxes are checked in the list under "Allow"
click "OK" to apply the changes

Safari

start Safari
from the "Safari" menu, choose "Preferences..."
click "Security"
next to "Web Content:", click "Enable JavaScript"
close the preferences window to apply the changes

Note : Instructions may vary with different browsers and operating systems. If you cannot locate the JavaScript settings, check the help file of the browser you are using.

Q. How do I enable pop-up windows?

(Note: GCIS uses pop-up windows to display various reports and information in GCIS and the Administration Tools.)

Answer:

Internet Explorer

start Internet Explorer
from the "Tools" menu, choose "Internet Options"
click the "Privacy" tab
uncheck the box "Prevent most pop-up windows from appearing"
click "OK" to apply the changes

Firefox

start Firefox
choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
click the "Content" tab icon
uncheck "Block pop-up windows"
click "OK" to apply the changes (close the window on the Mac)

Safari

start Safari
from the "Safari" menu, uncheck the "Block Pop-Up Windows" item

Google Toolbar
Please see http://www.google.com/support/toolbar/bin/topic.py?topic=116 for more information.

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the pop-up settings, check the help file of the browser you are using.

Q. Where can I download the latest Web browsers?

Answer:
GCIS runs optimally with the latest browsers. Please download for best efficiency:

Internet Explorer:
http://www.microsoft.com/downloads/

Mozilla:
http://www.mozilla.org/releases/

Safari:
http://www.apple.com/safari/

Q. How do I clear my browser cache?

The browser cache is used to keep local copies of previously accessed documents. It reduces the time you need to be connected to the Internet. When a problem occurs, it is a good idea to clear your cache.

Answer:
Internet Explorer 6 - Windows

start Internet Explorer
from the "Tools" menu, choose "Internet Options"
click the "General" tab
click the "Delete Files" button in the "Temporary Internet files" section
click "OK" on the popup box that appears
click "OK" when finished

Internet Explorer 5 - Mac OS

start Internet Explorer
from the "Edit" menu ("Explorer" menu in OS X), choose "Preferences..."
click open the triangle next to "Web Browser", then click "Advanced"
on the right-hand side of the window under "Cache", click "Empty Now"
click "OK" when finished

Mozilla

start Mozilla
from the "Edit" menu ("Mozilla" menu in Mac OS X), choose "Preferences"
click the + sign or click open the triangle next to "Advanced", then click "Cache"
on the right-hand side of the window, click on all buttons with "Clear Cache" or "Clear Disk Cache" or "Clear Memory Cache" in their name, selecting "OK" on any window which pops up
click "OK" when finished

Safari

start Safari
from the "Safari" menu, choose "Empty Cache..."
click on the "Empty" button

Note : Instructions may vary with different browsers and operating systems. If you cannot locate the cache settings, check the help file of the browser you are using.

Q. How do I create a desktop shortcut to GCIS?

Answer:
After you log in to GCIS, right-click on an empty space on the front page (not on any pictures or words) and click on "Create Shortcut" from the menu that appears. You'll see a message, "A shortcut to the current page will be placed on your desktop" -- click "OK".

Q. What if clicking on a hyperlink does not do anything?

Answer:
If you are using a Pop-up Blocker, configure it to always allow pop-ups from our web site.

Q. What if the streaming occupational videos do not run?

Answer:
The streaming occupational videos are served from a remote server. If your network is behind a firewall, please unblock our video server's IP address 128.223.105.42 from your firewall.